One place for talking to customers

Customers is a view over data we already keep: support tickets (1.4), the roadmap collection and suggest-form replies (1.3), and form submissions. No new store.

Before (with 1.4 as specced)
OverviewContentAnalyticsFormsSEOSettingsSupport
Six today; 1.4 M4 would add Support as a seventh. Ideas were split between Collections and Forms.
After: Customers (pick, see I3)
OverviewContentAnalyticsCustomers9SEOSettings
Six items. Customers takes the Forms slot. Tabs: Support · Ideas · Forms.
What moves where
WasNowNote
Forms › Form submissionsCustomers › FormsSame screen. Today it is /sites/:slug/data; that URL redirects to /customers/forms.
Forms › Suggestions (R20–R23)Customers › Ideas › SuggestionsApprove, Merge, Decline unchanged. Suggest-form replies leave the Forms list.
Collections › Roadmap Status column (R11–R14)Customers › Ideas › BoardDrag or status menu runs the same status action. Collections keeps a read-only pill.
Support sidebar item (S26–S32, planned)Customers › SupportNo seventh item.
Support › Settings (S33–S34)Settings › SupportRare configuration goes in Settings (rule 1).
“Add a roadmap…” (R27 A/B)Customers › Ideas, empty stateShown when the site has no board yet.
Changelog, Help, Blogstay in Content › CollectionsContent, not conversations.