S24Learning loop in Slack · all mockups
dotsy-support Bug reports, chat hand-overs and the weekly digest
Monday, 2 November
Dotsy SupportAPP
Weekly digest · 26 Oct – 1 Nov

214 chats: the assistant answered 171 with a help article, 31 went to a person, 12 left a message. 18 bug reports: 9 fixed, 4 not a bug, 3 being fixed, 2 waiting on the reporter.

80%answered by the assistant
1 h 05 mmedian first reply from us
9 / 18bugs fixed this week
0open P1s
Top topicsDomains 61 · Publishing 38 · Billing 22 · AI assistants 19
Rated not helpful9 answers · review them
Most citedConnect a custom domain · 64 times
Bug monitorChecked in every hour · 2 issues filed
Questions the help centre doesn't answer yet · 3 drafts waiting for you
  • Move a site to another workspaceAsked 7 times · the assistant said "not sure" 5 timesReview draft →
  • Password-protect one pageAsked 4 times · 3 handed to a personReview draft →
  • Change the email visitors' form replies come fromAsked 3 times · 2 rated not helpfulReview draft →
Ready to send on their own? Hermes's "how-to" replies that cite a help article: 52 approved in the last 30 days, 3 edited (6%). React 📤 to this message to let that kind send without approval. Everything else still waits for ✅.
+ 🙂
Dotsy SupportAPP
Gap draft 1 of 3Move a site to another workspace

Asked 7 times in 30 days, in different words. No help article answers it, so the assistant said "not sure" 5 times and handed over 2.

React ✅ to publish it to the help centre · reply in the thread to ask Hermes for changes · ❌ to drop it.
+ 🙂
H1 replyToday at 9:00 AM
Thread# dotsy-support · Gap draft 1 of 3
Dotsy SupportAPP

Gap draft Move a site to another workspace · asked 7 times

2 replies
HermesAPP

Drafted from the 7 conversations and the API docs. No names, emails, site names or quotes from the chats.

dotsy.ai/help/move-a-site-to-another-workspace

Move a site to another workspace

First paragraph (the answer): Open the site's Settings, choose Move to another workspace, and pick a workspace you own. Pages, domains and history move with it.
  1. Who can move a site
  2. Move a site, step by step (dashboard, then your AI assistant)
  3. What moves with it, and what changes (members, billing)
  4. Questions: hand a site to a client · undo a move
Question as the titleShort Q&A marked for searchLinked from 2 related articles
Zare

Say "workspace you're an owner of", not "you own". Then good to go.

HermesAPP

Changed. Preview the draft · react ✅ on the post above to publish.

Nothing here reaches a customer. Publishing needs a person's ✅; Hermes can't approve its own draft.